Refund Policy

REACHWORTHY PR ADVERTISING AGENCY PRIVATE LIMITED

At REACHWORTHY PR ADVERTISING AGENCY PRIVATE LIMITED, we strive to provide our customers with high-quality media packages and professional services. We want our customers to be satisfied with their purchases. However, we understand that certain circumstances may require a refund request.

Please review our Refund Policy below:

1. Refund Eligibility

Refunds are applicable only to eligible media packages or services, as specified in the applicable terms and conditions.
To be eligible for a refund, the customer must submit a refund request within 14 days from the date of purchase.
The refund request must clearly mention the reason for requesting the refund and include relevant order or payment details.

2. Non-Refundable Services

Certain services, packages, or add-ons may be non-refundable, including but not limited to:

Customized or personalized services
Services for which work has already commenced
Services that have already been fully or partially delivered
Promotional or discounted offers
Third-party charges or expenses already incurred
Any service explicitly mentioned as non-refundable at the time of purchase

3. Refund Request Process

To request a refund, please contact our customer support team at:

Email: [email protected]

The customer must provide the following information:

Full name
Registered email address
Order or transaction ID
Date of purchase
Reason for requesting the refund
Any supporting documents or information

Our team will review the request and may ask for additional information before processing it.

4. Refund Approval and Processing

Once the refund request is reviewed and approved, the refund process will be initiated.
The refund will generally be issued to the original payment method used at the time of purchase.
In certain cases, the customer may be asked to provide alternative bank or payment details for processing the refund.
Approved refunds may take approximately 5–7 business days to reflect in the customer’s account, depending on the bank, payment gateway, or payment processor.

5. Partial Refunds

In certain cases, REACHWORTHY PR ADVERTISING AGENCY PRIVATE LIMITED may issue a partial refund based on:

The nature of the refund request
The amount of work already completed
Services already provided or delivered
Third-party costs already incurred
Administrative or processing expenses

The amount of any partial refund will be determined at the sole discretion of the company after reviewing the circumstances of the request.

6. Refund Exceptions

REACHWORTHY PR ADVERTISING AGENCY PRIVATE LIMITED reserves the right to refuse or reject a refund request where:

The request does not meet the eligibility requirements
The refund request is submitted after the permitted refund period
The service has already been fully delivered or availed
Customized or personalized work has already commenced
The customer has approved the work, content, design, publication, campaign, or other deliverables
The request involves a non-refundable service or package
The customer has provided incorrect, incomplete, or misleading information

Customers are advised to review our Terms and Conditions for further information regarding cancellations, modifications, service delivery, and other applicable policies.

For any questions or clarification regarding this Refund Policy, please contact us at:

REACHWORTHY PR ADVERTISING AGENCY PRIVATE LIMITED
Registered Address: F-393 Rajajipuram, Rajajipuram, Lucknow, Lucknow, Uttar Pradesh, India – 226017
Email: [email protected]

Thank you for choosing REACHWORTHY PR ADVERTISING AGENCY PRIVATE LIMITED. We are committed to assisting you throughout your media and service journey.